HOW WE PACK YOUR ORDER
Each order from New York Prime Beef is hand cut by our expert butchers, packaged using industry leading technology, and carefully hand packed for shipping in our custom shipping container with reusable ice packs and a NYPB freezer bag. Depending on your order, some cuts may be packaged fresh and others frozen. It is not uncommon for frozen orders to defrost partially or fully (especially in warmer months), but all items can be placed in your home freezer upon arrival should you choose to do so.
HOW WE SHIP YOUR ORDER
All of our orders are shipped via Fed Ex. You will receive a Fed Ex tracking # for your order so that you can either call Fed Ex (800-463-3339) or log on to their website (Fedex.com) to find out exactly when your order will arrive. Our instructions to Fed Ex require them to leave the package at your shipping address without signature. If you would like to have someone sign for it upon delivery, please check the appropriate box on our checkout page. Please note, we cannot be held responsible for missed deliveries due to signature issues as our product is highly perishable.
WHEN DO WE SHIP YOUR ORDER
Our regular shipping days are Monday through Friday. If you place your order by 8am on Monday through Friday it will ship that same day for delivery following day. Please note that some addresses are not eligible for FedEx Saturday Service. Our team will contact you in the event of any issue.
STEAK STORAGE – REFRIGERATOR OR FREEZER
Regardless of whether your steaks arrive frozen or thawed, you will want to open the box and move them to your refrigerator or freezer as soon as possible. If you store them in the refrigerator and you have not opened the vacuum sealed package, they will remain fresh for up to 14 days. If the package is opened, it will remain fresh for 2 days. If you elect to freeze some or all your steaks. Please note that frozen steaks may thaw during shipment. It is still perfectly safe to put them in your freezer when they arrive. In general, if you would like to freeze any meat product, it is always best to do so right away, when the meat is still at peak freshness.